This is the Penny & Worth Ltd website ("Website") which is owned by Leigh-Ann Bickerdyke, a director located in England registered office in the district of Tewkesbury
We offer a core service of 'Home & Lifestyle Management', which is broken down into three areas of business, Home Preparation & Management, Vehicle Management and Personal or Virtual Assistance including Errand Running. These are defined as our services and our website goes into further detail about each of our services.
By using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions found herein.
Nothing in our terms and conditions affects the customer's statutory rights.
PERFORMANCE OF SERVICE:
We aim to perform our service to the highest of standards. Please contact us if you have any complaints or concerns about the level of service you have received from our representatives.
Our representatives will be dressed in smart appearance suitable for the work they are required to carry out. They will introduce themselves to the customer and be courteous and polite at all times.
We will, where requested, advise customers of recommended services or requirements that may assist with what the customer wishes to achieve. But it will remain the responsibility of the customer to ensure that they have articulated their requirements correctly and that they have provided Penny & Worth with all the necessary information to fulfil their requirements.
Our staff reserve the right to refuse entry to homes or to carry out any services in which the customer's behaviours behaviour poses a threat to their safety. We further reserve the right to terminate any work due to unreasonable or improper behaviour by any customer.
It is the responsibility for the customer to clearly articulate their requirements to Penny & Worth Ltd. The customer is to provide Penny & Worth will all available information/paperwork to assist them with completing the requested task.
For virtual or personal assistance tasks Penny & Worth Ltd will keep an accurate time sheet showing the task/s and the time is taken to complete.
Any Service provided by Penny & Worth Ltd will require at least 24 hours notice and will be subject to availability. Same day services may be accepted, subject to availability. However, additional charges may apply.
Penny & Worth Ltd opening hours are between 0830hrs and 2030hrs Monday to Saturday. Any services after these hours may be accepted, subject to availability. However, additional charges may apply.
PERSONAL ASSISTANT SERVICES (HOME CHECKS & WAITING)
It is the customer's responsibility to ensure that our representatives have access to the property to carry out the requested task. It is also the customer's responsibility to pre-approve any schedules for home visits and provide our representatives with contact information for any persons of relevance who are not representatives for Penny & Worth, i.e. cleaners, gardeners etc. It is the responsibility of the customer to provide Penny & Worth with correct information associated with alarm systems that may hinder their ability to carry out the requested tasks.
Where the customer's wishes to use Penny & Worth's key holding services they permit the keys to be held by Penny & Worth Ltd to enable home visits in their absence to carry out security checks on the property and conduct home inspections and alert of any abnormalities. Schedule for the required visits will be approved in advance between the customer and Penny & Worth.
Penny & Worth will hold keys in a secure safe within secure premises. Keys will be coded and an index register detailing the location will be securely held separately to the keys or the safe in which they are located. Only approved representative of Penny & Worth will be permitted access tot he keys. The keys will not be left unattended and will either be held in storage or on the person assigned to carry out the home checks.
Penny & Worth representative will be subject to security checks and will be vetted by Penny & Worth.
VEHICLE MANAGEMENT SERVICES:
It is the customer's responsibility to ensure that the Penny & Worth representative is added to their vehicle insurance as a named driver.
Penny & Worth will provide the customer with copies of the driver's licence and any road related claim or convictions to assist with any insurance requirements. Penny & Worth representatives will only be permitted to drive the customer's vehicle in accordance with the pre-approved task i.e. travel between the home address and garage.
Penny & Worth will drive the customer's vehicle safely and responsibly at all times. Should any damage occur that is outside of the Penny & Worth's control they are to notify the customer immediately of the damage and the circumstances. If relevant they will also adhere to their legal requirements associated with the road traffic act and insurance policy.
PRICE OF SERVICES:
All services provided by Penny & Worth Ltd are £25 per hour with a minimum hire of £25. This price includes a travel radius of 20 miles from our place of business (Tewkesbury GL20). Any additional travel will be charged at a rate of £0.50p per mile.
Where additional costs or expenses occur for non pre-paid items, the customer will be responsible for the total cost associated with the service (i.e. groceries purchased).
Where services are requested out of hours or with less than 24 hours notice there will be an additional administration fee of £10.
Unless otherwise agreed the prices stated is exclusive of the following which will be payable in addition where applicable:
- Unforeseen Road Tolls
- London Congestion Charge
- Or additional expenses such as parking
Total payment is due on completion of the task. Each Penny & Worth Ltd errand runner will have an approved handheld Merchant payment device capable of taking debit/credit card (including AMEX) and Apple/Google pay transactions. Where items were purchased on behalf of the customer as part of the service, they will be provided with a copy of the receipt of purchase.
Where a customer has a pre-authorised account with Penny & Worth Ltd they will be sent an invoice for the cost of services via invoice on completion of the task. Payment is required upon receipt of the invoice.
If payment is withheld or not settled in full upon completion of the task, Penny & Worth Ltd reserve the right to withhold any items they have purchased until such time that the customer settles payment in full.
Penny & Worth Ltd accept payment via BACS, credit/debit card & Apple/Google Pay. There is no longer any surcharge for private debit or credit cards. However, payments made using international debit or credit card will incur a 3% surcharge. Card payments can be made over the phone, in person or for invoice based customers via an online secure link hosted by Stripe Inc.
If payment has not been received within the terms of the set out, interest will be added to the amount owed as per the Government guidelines. E.g. 8% interest plus bank of England base rate to be charged daily until the total owed amount is settled. If payment remains outstanding beyond a further 30 days then the additional debt recovery and late payment charges will also be added to the amount owed. If another 30 days pass without payment (90 days in total) then legal action will be sought to recover owed monies.
If payment is made by the customer, using Debit or Credit card the statement will show the transaction as ‘Penny & Worth’.
If penny & Worth Errand Runners attend a pre-scheduled appointment (personal or waiting service) but the tradesperson/representative/customer fails to attend, or our Penny & Worth Ltd Errand Runner is unable to complete the customers booking because of failure to gain access to property or vehicles, we reserve the right to make the full charge for the Service.
BOOKINGS & CANCELLATIONS:
The Booking is an offer by the customer to acquire the Services from Penny & Worth Ltd subject to this Agreement.
Bookings can be made via telephone, email or the online booking forms located with the Penny & Worth Ltd website. Emails can be made to Penny & Worth Ltd directly or via the enquiry form on our website contact page. Once a booking request has been received the Customer will be contacted by Penny & Worth who will confirm the booking.
The customer can make amendments to the booking up to the scheduled completion date. We will make every effort to meet the required amendments although in some instances there may be an increase in the price to reflect the amendments requested.
A customer may cancel a booking at any time. We offer full refunds if a cancellation is made more than 48hrs in advance of the completion date. Where the cancellation is made within 24hrs of the completion date the customer will be responsible for 100% of the booking fee. Where a cancellation is made within 48hrs and 24hrs of the travel date the customer will be responsible for 50% of the booking fee. However, we reserve the right to waive these cancellation charges where we believe extreme or unforeseen circumstances exist.
Any approved refunds will be deposited directly to the customers chosen bank account or debit/credit card in line with our cancellation terms.
If the customer cancels a booking having only made a deposit or have yet to pay the full amount and choose to cancel the booking less than 48hrs before the completion date, then they will be responsible for paying the required amount as per the cancellation terms.