GENERAL

This is the Penn & Worth Ltd website ("Website") which is owned by Leigh-Ann Bickerdyke, a director located in England registered office in the district of Tewkesbury

 

We offer a core service of 'Home & Lifestyle Management', which is broken down into three areas of business, Home Preparation & Management, Vehicle Management and Personal or Virtual Assistance including Errand Running.  These are defined as our services and our website goes into further detail about each of our services. 

 

By using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions found herein.

 

Nothing in our terms and conditions affects the customer's statutory rights.

PERFORMANCE OF SERVICE:

We aim to perform our service to the highest of standards.  Please contact us if you have any complaints or concerns about the level of service you have received from our representatives.

Our representatives will be dressed in smart appearance suitable for the work they are required to carry out.  They will introduce themselves to the customer and be courteous and polite at all times. 

We will, where requested, advise customers of recommended services or requirements that may assist with what the customer wishes to achieve.  But it will remain the responsibility of the customer to ensure that they have articulated their requirements correctly and that they have provided Penny & Worth with all the necessary information to fulfil their requirements.

Our staff reserve the right to refuse entry to homes or to carry out any services in which the customer's behaviours behaviour poses a threat to their safety. We further reserve the right to terminate any work due to unreasonable or improper behaviour by any customer.

PRICE OF SERVICE:

The price for the services is as set out in the booking and will be customised to each request, and is subject to amendment in accordance with this agreement.

 

Fixed prices for services are set at £25.00 per hour, this may be increased at the relevant times for any delay or increase in the agreed hire period in the following circumstances:

-           Unsociable hours

-           Call out with less that 24hrs notice

 

Unless otherwise agreed the price stated is exclusive of the following which will

be payable in addition where applicable:

-  Unforeseen Road Tolls, London Congestion Charge, or additional expenses such as parking

-  Any additional expenses associated with the task requested or owed to the initial supplier of goods or services

-  Any mileage incurred for travel will be charged at £0.35p per mile.

HOME MANAGEMENT & HOME PREPARATION:

It is the customer's responsibility to ensure that our representatives have access to the property to carry out the requestion work.  It is also the customer's responsibility to pre-approve any schedules for home visits and provide our representatives with contact information for any persons of relevance who are not representatives for Penny & Worth, i.e. cleaners, gardeners etc.  It is the responsibility of the customer to provide Penny & Worth with correct information associated with alarm systems that may hinder their ability to carry out the requested tasks. 

Where the customer's wishes to use Penny & Worth's key holding services they permit the keys to be held by Penny & Worth to enable home visits in their absence to carry out security checks on the property and conduct home inspections and alert of any abnormalities.  Schedule for the required visits will be approved in advance between the customer and Penny & Worth. 

Penny & Worth will hold keys in a secure safe within secure premises.  Keys will be coded and an index register detailing the location will be securely held separately to the keys or the safe in which they are located.  Only approved representative of Penny & Worth will be permitted access tot he keys.  The keys will not be left unattended and will either be held in storage or on the person assigned to carry out the home checks. 

Penny & Worth representative will be subject to security checks and will be vetted by Penny & Worth. 

VEHICLE MANAGEMENT

It is the customer's responsibility to ensure that the Penny & Worth representative is added to their vehicle insurance as a named driver.  

Penny & Worth will provide the customer with copies of the driver's licence and any road related claim or convictions to assist with any insurance requirements.  Penny & Worth representatives will only be permitted to drive the customer's vehicle in accordance with the pre-approved task i.e. travel between the home address and garage. 

 

Penny & Worth will drive the customer's vehicle safely and responsibly at all times.  Should any damage occur that is outside of the Penny & Worth's control they are to notify the customer immediately of the damage and the circumstances.  If relevant they will also adhere to their legal requirements associated with the road traffic act and insurance policy.

PERSONAL/VIRTUAL ASSISTANCE & ERRAND RUNNING

It is the responsibility for the customer to clearly articulate their requirements to Penny & Worth.  The customer is to provide Penny & Worth will all available information/paperwork to assist them with completing the requested task.  

For virtual or personal assistance tasks Penn & Worth will keep an accurate time sheet showing the tasks, the time is taken and the time remaining.  

A minimum of 3 hours is required to be secured for any virtual/personal assistance or errand service.  Hours will be valid for one calendar month, but with prior approval can be extended to a maximum of 60 days.

Any errand running or personal assistance will require at least 24 hours notice and will be subject to availability. 

BOOKINGS & CANCELLATIONS:

The Booking is an offer by the customer to acquire the Services from us subject to this Agreement.

 

Bookings can be made via telephone or email.  Emails can be made to us directly or via the enquiry form on our website contact page.

 

 subject to change until such time that we have received all the relevant information for the task (e.g. name, contact details, relevant address, or vehicle information and summary of task required). An initial quote will be sent to the customer upon request.

 

Once the customer has approved the quote, a booking confirmation invoice will be sent to the customer.

 

The customer can make amendments to the booking up to the scheduled completion date.  We will make every effort to meet the required amendments although in some instances there may be an increase in the price to reflect the amendments requested.

 

A customer may cancel a booking at any time.  We offer full refunds if a cancellation is made more than 48hrs in advance of the completion date.  Where the cancellation is made within 24hrs of the completion date the customer will be responsible for 100% of the booking fee.  Where a cancellation is made within 48hrs and 24hrs of the travel date the customer will be responsible for 50% of the booking fee.  However, we reserve the right to waive these cancellation charges where we believe extreme or unforeseen circumstances exist. 

Any approved refunds will be deposited directly to the customers chosen bank account or card in line with our cancellation terms.

 

If the customer cancels a booking having only made a deposit or have yet to pay the full amount and choose to cancel the booking less than 48hrs before the completion date, then they will be responsible for paying the required amount as per the cancellation terms by the due date as it will appear on the invoice.

Hours which have been booked in advance for work associated with virtual/personal assistance or errand running tasks are to be used within a one month.  Any hours not used within the month period, with prior approval of Penny & Worth can be carried over to the following month, up to a maximum of 60 days.  Any hours purchased that have not been claimed within that maximum term of 60 days from the point of purchase will be lost and no longer valid. 

 

 

PAYMENT:

We accept payment via BACS, credit card or debit card.  Payment instructions will be provided within each invoice.  There is no longer any surcharge for private debit or credit cards.  However, payments made using corporate debit or credit card will incur a 1.5% surcharge charge and a 3% surcharge for international cards.  Card payments can be made over the phone, in the vehicle or via an online secure link hosted by Stripe Inc. 

 

Amex (American Express) cards are accepted, but only via the online secure payment provided by Stripe Inc.  This link can be made available upon request.

 

Your booking is not secured until the payment terms have been met.

 

If payment has not been received within the terms of the invoice, interest will be added to the amount owed as per the Government guidelines.  E.g. 8% interest plus bank of England base rate to be charged daily until the total owed amount is settled.  If payment remains outstanding beyond a further 30 days then the additional debt recovery and late payment charges will also be added to the amount owed. If another 30 days pass without payment (90 days in total) then legal action will be sought to recover owed monies. 

 

If payment is made by the customer, using Debit or Credit card the statement will show the transaction as ‘Penny & Worth’.

 

If the Customer does fail to meet our representative at for any pre-scheduled appointment or if our representative is unable to complete the customers booking requested because of failure to gain access to property or vehicles, we reserve the right to make the full charge for the journey.